Shipping Info
Shipping Information
Shipping costs are determined by weight and location. At checkout the shipping options and estimated costs available to your shopping cart will be shown. If we do need to claim more or even refund some back to you we will email you with all the info. The postage options available normally are :
Domestic (Australia)
Australia Post : eParcel Standard - Delivery times are determined by Australia Post, normally allow 5-10 working days to most locations within Australia.
Australia Post : Express Post - A faster service from Australia Post. Delivery times are determined by Australia Post, normally allow 2-5 working days to most locations within Australia.
International
Registered International / Pack & Track - You will be sent a tracking number and link to track your parcel. Delivery times are determined by Australia Post. Delivery times vary according to destination country. Usually allow working 10-15 days
For International orders - Please remember that you are responsible for all custom duties and other charges that might occur to your parcel by your local customs authority outside of Australia. The Australian 10% GST is removed for orders outside of Australia. You are also responsible for making sure the parcel is delivered safely to your location, keep an eye on tracking and if able to choose 'leave in a safe place etc'. If the item is sent back to us we will only refund the cost of goods back to you not the postage.
UK - Please check with Parcel Force to complete your delivery and pay any customs owed. https://www.parcelforce.com/
Maxon Hockey makes every effort to ensure your parcel and products are delivered to you on time and in great condition. Delivery prices are calculated based on weight and are subject to change. Estimated delivery costs will be displayed during the checkout process.
When dispatched you will receive an email from Australia Post with your tracking number and what to do next.
If you do have any further enquiries please feel free to contact us.